Reynosa, MX (N) Program Manager
Requisition ID: 109579-0
Program Manager 5
Degree in engineering, administrative. Graduate Management
Experience in similar position 12 years
English fluency
CUSTOMER MANAGEMENT:
Drive all customer service and satisfaction initiatives in SANMINA • Implement and utilize the Voice of the Customer (VOC) program. • Represent the customer in SANMINA operations. • Proactive resolution of any customer care issues between SANMINA and the customer. • Build and promote a healthy business relationship with the customer. • Establish a regular (weekly) communication schedule with the key customer contacts. • Manage the customers business within the framework of the contract agreement. • Implement and maintain the customer action log process. • Implement and maintain task table process. • Maintain and distribute the weekly customer focus KBI (Key Business Indicator) sheet. • Manage and present quarterly customer account reviews (QBR). • Ensure fully documented customer trace ability; document, collate and file all commercial activities with respect to the customer. • Continually seek new and innovative ways to exceed customer expectations.
ORDER MANAGEMENT:
Manage the order/forecast-commit process. • Facilitate the resolution of any planning / ordering conflicts with the customer and the site. • Utilize the backlog analyzer to improve order management performance. • Analyze and action customer forecast accuracy issues (waterfall charts, etc). • Understand the product lead-time portfolio and its implications on the order process.
COMMERCIAL:
Manage the customer in relation to SANMINA’s revenue expectations. • Develop & maintain all commercial aspects of the customers business in operations. • Manage the existing product price change process (Price effectiveness, Inventory Revaluation, etc..) • Execute PPV (Purchase Price Variance) collection. • Resolve all customer E&O (Excess & Obsolete) material issues. • Resolve all delinquent A/R (Accounts receivable) • Review and action all product gross margin issues. • Manage all commercial aspects of the ECO process, while communicating & agreeing ECO effectivity dates & costs with the customer. • Resolve customer credit limit issues. • Manage all non product billing requirements • Review and action monthly customer P&L (profit & Loss) and reserve activities. • Continually drive for improved product & customer profitability. • Minimize internal PPVs and liabilities • Follow up actions to improve Inventory turns (6x)
NPI: Drive the NPI (New Product Introduction) process.
OPERATIONS:
Drive the CFT (Customer Focus Team). • Drive customer focused operational improvement (OTD, Quality, etc..) • Support the Quality function in the efficient closure of customer complaints. • Manage and present monthly/Quarterly customer account reviews to site management • Support operations in all customer related activities. • Actions to maximize efficiency of the operation improving CTB and absortion
RMA:
Implement and maintain the RMA agreement with the customer and operations.
EOL:
Manage product EOL (End Of Life) process with minimal cost exposure to SANMINA.
BUSINESS DEVELOPMENT:
Establish a regular communication schedule with the respective sales counterpart. • Support sales in the management of existing customer product pricing. • In conjunction with sales, understand the customer’s new product(s) schedule and its implications with respect to targeted opportunities for SANMINA. • Support sales in the development of the customer account plan ( Key Contacts, Business opportunities, Profitability etc. ), with the identification of new target areas within the customer. • Quote and review new programs price models with P&L proforma • ABC Quoting model (understanding and creation)
Sanmina empresa transnacional, líder en la manufactura electrónica está comprometida con la promoción y acción a favor de la igualdad de oportunidades entre hombres y mujeres con o sin discapacidad o en alguna situación de vulnerabilidad o no; promoviendo a la NO discriminación durante todo nuestro actuar y teniendo las mismas oportunidades de ingreso, desarrollo y permanencia en el empleo.