Fermoy, IE Programs Graduate (2 year FTC)

Requisition ID: 113404-0

JOB TITLE:                          Programs Graduate

DEPARTMENT:                  Programs Department

REPORTING TO:                Customer Service Lead

Individual Contributor or People Manager: Individual Contributor

OBJECTIVES OF POSITION:

• Accurate financial management of Order / Forecast processing.
• To maintain the Supply Commit Process.
• Administration of supply confirmation process, backlog reconciliation, order and forecast status and waterfall charts.
• Ensure all Order Entry Material Management and demand requirements are fulfilled.
• Manage all Return Material Authorisation paperwork.
• Monitor and prepare customer metrics.
• Support PM on administration tasks and the overall running of the account.
• To ensure that all packages supplied are in accordance with specifications supplied by both Internal and External Quality Bodies in order to better the Company’s performance in the field.

RESPONSIBILITIES:

• Booking Requests & Invoice Requests.      
• Non - Recurring costs.                             
• Free issue material procurement.                
• Commercial Claims.                                 
• Return Material Authorisation.
• Shipping administration including all related documentation.
• Customer Queries.
• Material Requirements Planning Schedule.
• To ensure accuracy of backlog within the department working with Program Management on any possible discrepancies in order to ensure resolution.
• Responsible for working to strict deadlines in order to ensure timely material procurement ensuring accuracy.
• Documentation Control – Accurate control of all Sales / Forecast packs and ensures they are all loaded.

Quality: 

• Assure ongoing compliance with quality and industry regulatory requirements.

Health & Safety:

• Ensure compliance with Health & Safety Legislation and Regulations.

MEASUREMENTS:

• Customer satisfaction levels as measured by no. of complaints and positive feedback.
• Invoice accuracy.

• Accuracy of backlog and forecasted information.
• On time delivery of order processing.
• Correct filing of material packs.

PERSONNEL SPECIFICATIONS

Qualifications and Experience:

• QQI Level 7/ 8 Degree in Business or related discipline.
• Some customer service or sales experience is an advantage
• Intermediate Excel skills
• Numerical and analytical skills – must have attention to detail
• Previous Administration experience is an advantage.

Core Competencies:

• Customer focused.
• Excellent Interpersonal and communication skills.
• Ability to work off own initiative.
• Flexibility and eagerness to learn new things.

• Accurate data entry in a timely manner.